Privacy Policy

1. Our Commitment to Privacy

At SystemOK, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our uptime monitoring service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, and password when you register
• Monitoring Configuration: URLs and settings for your monitors
• Payment Information: Billing details for paid subscriptions (processed securely via Stripe)
• Communications: Information you provide when contacting support

2.2 Information Collected Automatically

• Usage Data: How you interact with our service
• Monitor Data: Response times, uptime statistics, and incident logs
• Device Information: IP address, browser type, and operating system
• Cookies: Session identifiers and preferences (see our Cookie Policy)

3. How We Use Your Information

We use your information solely to:

• Provide and maintain our monitoring service
• Send monitoring alerts and notifications you've configured
• Process payments and manage subscriptions
• Respond to your support requests
• Improve our service and develop new features
• Comply with legal obligations
• Detect and prevent abuse or security issues

4. Data Sharing and Disclosure

We may share your information only in these limited circumstances:

• Service Providers: With trusted vendors who help operate our service (e.g., Stripe for payments)
• Legal Requirements: If required by law or valid legal process
• Protection: To protect the rights and safety of SystemOK and our users
• Business Transfer: In connection with a merger or acquisition (with prior notice)

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit using HTTPS/TLS
• Secure password storage using bcrypt hashing
• Regular security audits and updates
• Limited access to personal data on a need-to-know basis
• Secure data centers with physical security controls

6. Data Retention

We retain your information for as long as necessary to provide our services:

• Account Data: Retained while your account is active
• Monitoring Data: Up to 90 days of historical data for free accounts, 365 days for paid accounts
• Deleted Accounts: Personal data deleted within 30 days of account closure
• Legal Requirements: Some data may be retained longer if required by law

7. Your Privacy Rights

You have the right to:

• Access: Request a copy of your personal data
• Correct: Update or correct inaccurate information
• Delete: Request deletion of your account and associated data
• Export: Receive your data in a portable format
• Object: Opt-out of certain uses of your information

To exercise these rights, contact us at [email protected]

8. International Data Transfers

Our servers are located in secure data centers. If you access our service from outside these locations, your information may be transferred across international borders. By using our service, you consent to these transfers.

9. Children's Privacy

SystemOK is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover we have collected such information, we will delete it immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. For significant changes, we may also notify you via email.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: